How long does it take to receive my ChemCert Accreditation Card and certificate?
If you have paid for your course, completed the Assessment Workbook and been marked competent you should receive your ChemCert Accreditation Card and Statement of Attainment within 21 days. We cannot send any ChemCert Cards out until we have received full payment for the course. To make the process as smooth as possible, we ask that students make sure their payment is done in advance and also that they obtain their Unique Student Identifier and let us know what it is prior to the course date.
What happens if I need my ChemCert Accreditation Card urgently?
If you need your card urgently, then you can ask your Trainer for a Temporary Record of Competency at the end of your course, subject to a quick check of the assessment workbook for competency. This will prove that you are competent until you receive your ChemCert Accreditation Card in the mail.
I have lost my ChemCert Card/Certificate of attainment
Simply fill out the Replacement ChemCert Accreditation Card application form.
To help us locate your records it is important that you supply as much information about your attendance at the ChemCert course as you can. Please allow up to 10 working days to receive your replacement card. Please note you will be charged an administration fee of $15 GST inclusive, that covers searching for your details and processing of the card.
Complaints and Appeals Procedure
Complaints about Courses, Trainer/Assessors and assessments, where appropriate, should be expressed through the general course feedback forms that all students are presented with at the conclusion of a course. This general feedback mechanism is an anonymous process.
Students and other members of the community may lodge a complaint or appeal to the CEO of ChemCert Training Group in the following ways:
Mail: General Manager
ChemCert Training Group
PO Box 547 St Leonards NSW 1590
02 9439 7910
Fax: 02 9460 9087
The General Manager of CTG will contact you within 10 business days of receiving your specific complaint to discuss outcomes.
If you are not satisfied by how your complaint or appeal was handled by the GM of CTG, you may make a complaint to ASQA:
- visit their website www.asqa.com.au or
- ring the complaints team on 1300 701 801