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What documentation do I receive when I successfully complete a ChemCert course?

ChemCert Courses are currently delivered in Partnership with Chem Qual (RTO 70207). The certification is awarded by Chem Qual (RTO 70207).

The documentation you will receive depends on the qualification you achieve competency in. The course competency and documents are listed below:

  • AQF3 - Certificate, Statement of attainment and ChemCert card
  • AQF4 - Certificate and Statement of Attainment 

When you successfully completed the AQF3 course, you will receive a ChemCert card. To make this easier, we send students the ChemCert card to keep in their wallet for use when purchasing chemicals. ChemCert cards have your student ID number and date of expiry.

If you have completed multiple courses at the same time and wish for these to be on your card together, please email admin@chemcert.com.au to discuss your options.

 

How long does it take to receive my Accreditation, Card, and certificate? 

If you have paid for your course, completed the Assessment Workbook and been marked competent you should receive your Accreditation, Card and Statement of Attainment within 21 days.

We cannot send any accreditation documents out until we have received full payment for the course. To prevent delays with your documents, we ask that students make their payment no later than the day of the course. We prefer, were possible, that payment is made in advance.

We may also need additional information from you, such as a USI. To make the process as smooth as possible, we ask that students obtain their Unique Student Identifier before their course and provide it us.

ChemCert has in place a third-party RTO agreement for the provision of services relating to the delivery of training, assessment and the production of statements of attainment. Initial enrolment information will be passed on to the RTO responsible for providing these services to enable them to produce all relevant documents.

Courses are currently delivered in Partnership with Chem Qual (RTO 70207). The certification is awarded by Chem Qual (RTO 70207).

 

What happens if I need my Accreditation urgently?

If you need your accreditation urgently, then you can ask your Trainer for a Temporary Record of Competency at the end of your course, subject to the assessment workbook for competency. This will prove that you are competent until you receive your Accreditation in the mail.

 

I have lost my ChemCert Card/Certificate of attainment 

Simply fill out the Replacement Accreditation Card application form.
To help us locate your records it is important that you supply as much information about your attendance at the ChemCert course as you can. Please allow up to 10 working days to receive your replacement card. Please note you will be charged an administration fee of $15 GST inclusive, that covers searching for your details and processing of the card. 

ChemCert is not able to reissue your statement of attainment or send you a replacement card as we are not currently a registered training company. Please contact ASQA to obtain a copy of your statement of attainment.

ASQA can be contacted on 1300 701 801 or email via studentenquiries@asqa.gov.au. You will also need to complete an application form, so ASQA can prove your identity and check what records they have on file. Click here for the application form link https://www.asqa.gov.au/students/applying-copy-student-records/online-form

There is no cost for the return of your records. Processing your application with ASQA may take up to 30 working days.

 

Complaints Policy  

We aim to resolve any difficulties, grievances, complaints and appeals in a prompt, impartial and just manner. All complaints about Chem Qual (RTO 70207) services are handled in an equitable, fair, transparent, objective and timely manner. Confidentiality and anonymity is preserved where possible.

Chem Qual (RTO 70207) attempts to resolve complaints at the Trainer/Assessor level in class. If not resolved, the complaint can be addressed to Chem Qual head office by the General Manager. In circumstances where it is not possible to arrive at a resolution, an independent adjudicator will be appointed.

Records are kept of all complaints, appeals and feedback and any actions taken by Chem Qual (RTO 70207) to resolve any issue. Chem Qual (RTO 70207) uses this information to ensure continuous improvement in the provision of its training services.

If students or employees/subcontractors have any concerns they should call the Chem Qual (RTO 70207) office Brendan McMahon bmcmahoncq@gmail.com

1. Complaints about Courses, Trainer/Assessors and assessments, where appropriate, should be expressed through the general course feedback forms that all students are presented with at the conclusion of a course. This general feedback mechanism is an anonymous process.

2. Students and other members of the community may lodge a complaint or appeal to the General Manager of Chem Qual (RTO 70207) via Email: bmcmahoncq@gmail.com

3. The General Manager of Chem Qual (RTO 70207) will contact the student within 10 business days of receiving a specific complaint to discuss outcomes.

4. If the student is still not satisfied by how their complaint have been handled, they can contact ASQA:

  • visit their website www.asqa.com.au; or
  • ring the complaints team on 1300 701 801

The complaint will be delt with procedural fairness by the General Manager and the opportunity for natural justice, so the complainant can assign someone else to represent them.