Student Info

Your Student Handbook

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Your Unique
Student Identifier

To enrol in a ChemCERT Course you must provide a Unique Student Identifier (USI). This is issued by the Federal Government and creates an online record of all your training and qualifications attained in Australia. If you don’t already have one or can’t remember what it is, you can apply for or confirm your USI here.

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After you have enrolled, you will receive an email confirming your course and giving you all the information you’ll need to get started. Online Course confirmation emails are sent by the end of the following business day. Face to Face Course confirmation emails are sent the Wednesday the week prior to the course. If there are any issues, we will call or message you.

As ChemCERT is a not for profit company, we are committed to keeping our fees competitive. Any fees and charges will be advised before you commence the course. We prefer upfront payment upon enrolment, or an invoice can be generated for employers or companies.

You will not receive your ChemCERT Card until we have received full payment for the course. So to prevent delays with your documents we recommend you make your payment no later than the day of the course.

A student may apply for a refund, to cancel or transfer their course in accordance with ChemCERT’s P7 Payment, Cancellation and Refund policy. It is important to read and understand the policy prior to making a request.

Students requesting a refund, cancellation or transfer must contact ChemCERT over the phone on 1800 444 228 or via email to enrol@chemcert.com.au.

ChemCert reserves the right to apply the Australian Consumer law as required or approve refunds at their discretion.

Help with reading and writing

If you have difficulties with reading or writing, just let us know when you enrol, and we can offer you several options including;

  • The trainer/assessor can provide you with extra assistance as time allows
Complete our online Language, Literacy and Numeracy (LLN) quiz to see if you will need help during the course.
Start LLN Quiz Now

Complete our online Language, Literacy and Numeracy (LLN) quiz to see if you will need help during the course.

Start LLN Quiz Now

Organising a group course

ChemCERT can organise group courses for 10 or more people. This is a great way to organise a course in your immediate area for you and your neighbours or to have a course tailored to your industry needs.

ChemCERT can also organise inhouse courses for your company.

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We would like to inform you that ChemCert is officially registered as a COVID Safe Business and as a part of our commitment to protecting the health of our customers and staff members, we have implemented a COVID safety plan that outlines our COVID Safe protocols.

State Lockdowns

When lockdowns occur in any state classes may be cancelled depending on the restrictions imposed. Students will be informed of cancellations as soon as possible from the time lockdowns are announced.

Face Masks

Due to the ever-changing rules surrounding mask wearing, ChemCert would like to recommend masks are worn at ChemCert face to face courses. Mask wearing will become mandatory when required under government restrictions.

You may download a copy of our latest COVID-19 information here or contact our Head Office on 02 9439 7910 if you have any questions

Vaccination

Courses operate under state/territory public health orders and venue requirements. Vaccination proof may need to be shown to enter venues before 1st December 2021.

For more updates and information regarding our protocols and other relevant COVID related topics, please see our COVID-19 news page.

Although ChemCERT does offer RPL, we recommend completing one of our short courses as a more cost-effective way to ensure your chemical accreditation is up-to-date with the latest industry practices.

Cost per RPL course is $500. Once this has been paid you will be sent course work. You will be required to complete an assessment workbook and video yourself undertaking the practical assessment (if required), and then return these to one of our designated trainers for marking. Call our enrolment centre for more details or to apply.

ChemCERT are committed to protecting your private information. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers and information access authorisation controls.

Our primary purpose for collecting information is to improve your customer experience. We may use your personal information to:

  • Provide ChemCERT services and customer support
  • Resolve disputes, collect fees, and trouble shoot problems
  • Customise, measure, and improve Chem CERT Services and the content, layout and operation of our websites and applications
  • Contact you by voice call, text (SMS) or email
  • Process transactions and send notices about your transactions
  • Prevent potentially prohibited or illegal activities
  • Deliver targeted ChemCERT marketing, service update notices, and promotional offers based on your communication preferences
  • Compare information for accuracy and verify it with third parties

See our entire Privacy Policy here.

Marketing

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other people and organisations and use it to improve and personalise ChemCERT Services, content, and advertising. If you do not wish to receive marketing communications from us, please simply unsubscribe upon first contact with our digital advertising.

At ChemCERT we value our students and if you believe your learning experience does not meet your expectations, you can raise your concerns by emailing us at complaints@chemcert.com.au

  • Complaints and Appeals policy and procedure