Student Info
Your Unique
Student Identifier
To enrol in a ChemCERT Course you must provide a Unique Student Identifier (USI). This is issued by the Federal Government and creates an online record of all your training and qualifications attained in Australia. If you don’t already have one or can’t remember what it is, you can apply for or confirm your USI here.
Confirming your course
After you have enrolled, you will receive an email confirming your course and giving you all the information you’ll need to get started. Online Course confirmation emails are sent by the end of the following business day. Face to Face Course confirmation emails are sent the Wednesday the week prior to the course. If there are any issues, we will call or message you.
Paying for your course
As ChemCERT is a not for profit company, we are committed to keeping our fees competitive. Any fees and charges will be advised before you commence the course. We prefer upfront payment upon enrolment, or an invoice can be generated for employers or companies.
You will not receive your ChemCERT Card until we have received full payment for the course. So to prevent delays with your documents we recommend you make your payment no later than the day of the course.
Applying for a refund
A student may apply for a refund, to cancel or transfer their course in accordance with ChemCERT’s P7 Payment, Cancellation and Refund policy. It is important to read and understand the policy prior to making a request.
Students requesting a refund, cancellation or transfer must contact ChemCERT over the phone on 1800 444 228 or via email to enrol@chemcert.com.au.
ChemCert reserves the right to apply the Australian Consumer law as required or approve refunds at their discretion.
Recognition of prior learning
Although ChemCERT does offer RPL, we recommend completing one of our short courses as a more cost-effective way to ensure your chemical accreditation is up-to-date with the latest industry practices.
Cost per RPL course is $500. Once this has been paid you will be sent course work. You will be required to complete an assessment workbook and video yourself undertaking the practical assessment (if required), and then return these to one of our designated trainers for marking. Call our enrolment centre for more details or to apply.
Protecting your private information
ChemCERT are committed to protecting your private information. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers and information access authorisation controls.
Our primary purpose for collecting information is to improve your customer experience. We may use your personal information to:
See our entire Privacy Policy here.
Marketing
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other people and organisations and use it to improve and personalise ChemCERT Services, content, and advertising. If you do not wish to receive marketing communications from us, please simply unsubscribe upon first contact with our digital advertising.
Complaints
At ChemCERT we value our students and if you believe your learning experience does not meet your expectations, you can raise your concerns by emailing us at complaints@chemcert.com.au
- Complaints and Appeals policy and procedure
